Privacy Policy

Effective Date: April 11, 2026

We Believe in Transparency — Just Like Our Ingredients

At Manoshil Naturals, we are committed to keeping things pure and honest not just in the dry fruits, spices, and seeds we source, but also in the way we handle your personal information. This policy tells you exactly what data we collect, how we use it, and how we protect it.

Please read this carefully. By using our website manoshilnaturals.com, you agree to the practices described below.

Who Is Responsible for Your Data?

Manoshil Naturals LLP is the data controller for information collected through this website.

Email: manoshilnaturals@gmail.com Phone: 7827791770 Website: manoshilnaturals.com

What Information Do We Collect?

We collect only what we genuinely need — nothing more.

When you place an order: Name, delivery address, phone number, email address, and payment details (note: we never store your full card number — payments are handled by secure, certified gateways).

When you create an account: Username, email, and password (stored in encrypted form).

When you browse our website: Your IP address, device type, browser, pages viewed, and time spent — collected automatically to help us improve your experience.

When you contact us: Any information you share in your message or query through our Contact Us page.

When you subscribe to our newsletter: Just your email address and communication preferences.

How Do We Use Your Information?

Here is exactly how your data works for you:

Purpose	Why It’s Needed
Order processing & delivery	To fulfill your purchase and keep you updated
Customer support	To respond to queries, complaints, or returns
Account management	To let you track orders and manage preferences
Website improvement	To understand what’s working and what isn’t
Marketing (opt-in only)	To share offers, new products, and seasonal specials
Fraud prevention	To protect you and us from unauthorized activity
Legal compliance	To meet our obligations under Indian law

We will never use your data for purposes you haven’t consented to.

Do We Share Your Data?

We do not sell, rent, or trade your personal information. Period.

We only share data with partners who help us serve you:

Payment processors (e.g., Razorpay / PayU) — to handle transactions securely
Delivery partners — to ship your orders to your doorstep
Communication tools — to send you order updates via SMS or email
Analytics platforms — to measure website performance (data is anonymized)

Every partner we work with is bound by strict data protection obligations.

Cookies — What We Use and Why

Our website uses cookies to make your shopping experience smooth and personalized.

Essential cookies: Keep your cart active and your session alive while you shop.

Functional cookies: Remember your preferences like saved addresses or wishlist items.

Analytics cookies: Help us understand how visitors navigate our site so we can improve it.

Marketing cookies: Used only if you’ve opted in, to show you relevant content.

You can manage or delete cookies anytime from your browser settings. Turning off essential cookies may affect checkout functionality.

How Long Do We Keep Your Data?

We don’t hold on to data longer than necessary:

Order records — Kept for 7 years as required under Indian GST and accounting regulations
Account data — Retained as long as your account is active; deleted on request
Marketing data — Removed as soon as you unsubscribe
Browsing/analytics data — Automatically cleared after 26 months

Marketing Communications

If you’ve opted in to receive our newsletter or promotions, you can unsubscribe at any time by:

Clicking “Unsubscribe” at the bottom of any email we send
Emailing us directly at [your email]

We will process your request within 48 hours. You will still receive transactional emails (like order confirmations) even after unsubscribing from marketing.